Shipping Policies

At Sepulveda Pet Supply, we are committed to providing fast, reliable, and stress-free delivery for all customers across the United States. Our goal is to ensure that every order arrives safely, on time, and in perfect condition.

1. Shipping Coverage

We proudly offer FREE shipping on all orders within the United States.
At this time, we do not ship internationally. Orders can only be delivered to valid U.S. addresses, including residential homes, apartments, and business locations.

2. Order Processing Time

All orders are processed within 1–2 business days.
During the processing period, we prepare, inspect, and carefully package your items to ensure they meet our quality standards before shipping.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an order confirmation email immediately after placing your order.

3. Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

📦 3–4 business days (Standard Free Shipping)

Shipping times may vary slightly based on your location within the US, carrier volume, or holiday seasons, but we always aim to deliver as quickly as possible.

4. Shipment Tracking

When your package ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time.

  • Tracking updates may take up to 24 hours to appear.

  • If you have not received a tracking email within 3 business days, please contact us.

5. Shipping Carriers

We partner with trusted carriers to ensure safe and reliable delivery, including:

  • USPS

  • UPS

  • FedEx

The carrier may vary depending on product size, weight, and destination.

6. Incorrect or Incomplete Address

Please ensure that your shipping information is accurate at checkout.
Sepulveda Pet Supply is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

If you realize an error, contact us within 12 hours at:
📧 contact@Zalverin.store
📞 910-853-5474

7. Lost, Delayed, or Stolen Packages

If your package is marked delivered but you did not receive it:

  1. Check with neighbors, household members, or building management.

  2. Contact the shipping carrier directly.

  3. Contact our support team and we will assist you in resolving the issue.

While we are not responsible for packages lost or stolen after delivery, we will do our best to support you.

8. Order Delays

Although rare, order delays may occur due to:

  • Severe weather conditions

  • Holidays and peak seasons

  • Carrier issues

  • High order volume

If your order is delayed beyond the estimated delivery time, please reach out to us for assistance.

9. Customer Support

If you have any questions about your shipment, need assistance with tracking, or require further information, please contact us:

Trade Name: Sepulveda Pet Supply
📞 Phone: 910-853-5474
📧 Email: contact@Zalverin.store
📍 Address: 521 Ave F SE, Winter Haven, FL 33880, United States

We are always here to help ensure a smooth and worry-free shopping experience.