FAQ

1. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. We currently do not ship internationally.

2. How long does shipping take?

Processing time: 1–2 business days
Shipping time: 3–4 business days
You will receive tracking information once your order ships.

3. What is your return policy?

You may request a return within 7 days of receiving your item. Exchanges are accepted within 10 days. Refunds are processed within 5–10 business days after we receive the returned product.

4. How do I request a return or exchange?

Simply contact us at contact@Zalverin.store with your order number, and our support team will assist you.

5. Do you ship internationally?

No. We currently ship within the U.S. only.

6. What payment methods do you accept?

We accept major credit/debit cards, and other secure online payment methods available at checkout.

7. How can I track my order?

Once your order ships, you will receive an email with your tracking number and a link to track your package in real time.

8. Are your products safe for pets?

Yes! We carefully select and review every product to ensure they meet safety and comfort standards for pets.