Return & Refund Policy

At Sepulveda Pet Supply, customer satisfaction is our top priority. We want every shopper to feel confident and comfortable when purchasing from us. If you are not fully satisfied with your order, we are here to help with a clear, fair, and straightforward return and refund process.

1. Return Eligibility

You may request a return within 7 days from the date you receive your order.
To qualify for a return:

  • The item must be unused, unwashed, and in its original condition.

  • The product must include all original packaging, tags, and accessories (if applicable).

  • Proof of purchase or order confirmation is required.

Items that show signs of use, damage caused by the customer, or missing components may not be eligible for return.

2. Exchange Policy

We accept exchanges within 10 days of receiving your order.
Exchanges are allowed for:

  • Wrong size

  • Wrong color

  • Defective or damaged items

  • Items received that differ from your order

If the requested replacement item is out of stock, we will offer an alternative product or a refund.

3. Return Process

To initiate a return or exchange, please contact our support team with:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the product (if damaged or defective)

📧 Email: contact@Zalverin.store
📞 Phone: 910-853-5474

After approval, we will provide instructions and the return address.
Please do not send items back without authorization.

4. Refund Timeframe

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within:

⏳ 5–10 business days

Refunds are issued to the original payment method used during purchase.
Please note:

  • Your bank or credit card provider may require additional time to post the refund to your account.

  • Shipping fees (if any) are non-refundable unless the issue is caused by our error.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards

  • Clearance or final-sale products

  • Items marked as non-returnable on the product page

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with photos or videos of the issue.
We will prioritize your case and provide a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank or credit card account again.

  2. Contact your financial institution—they may need extra processing time.

  3. If the issue remains, reach out to us and we will assist immediately.

8. Customer Support

We are always here to help you with any return, refund, or product-related concerns.
Please contact us anytime:

Trade Name: Sepulveda Pet Supply
📞 Phone: 910-853-5474
📧 Email: contact@Zalverin.store
📍 Address: 521 Ave F SE, Winter Haven, FL 33880, United States

Your satisfaction is our commitment. Thank you for choosing Sepulveda Pet Supply!